Why is the salt not going down on my water softener?

The salt not going down could be due to many different reasons, including:

1. Valve is not regenerating due to a mechanical problem.

2. Salt may be bridged (become solid) above water that is at the bottom of the salt tank.

3. If you have been using pellet salt for many years you could have a lot of undissolved residue at the bottom. This residue will not dissolve and also can block water flow in and out of the salt tank.

4. The valve could be failing to draw the brine solution out and if you have a float shut off in the brine tank, it would be prevent the salt tank from overflowing (which it would do if the float shut off was not there).

5. The brine refill control could be clogged, prevent water to refill the salt tank.

If you’re having trouble with your water softener, it’s best to have a licensed professional do a maintenance call.

Call Environmental ProTech at 281-495-4420 to schedule your call today.

PS. We have over 30 years experience in bringing clean water to the Houston Homeowners. Our reviews speak for themselves! If you want clean drinking water from your faucet, contact us at 281-495-4420 to schedule your maintenance call.