Why Is the Salt Not Going Down on My Water Softener?

Water Educationsalt service
Written By Mindy Kersey

You open your brine tank expecting the salt level to be lower—but it looks exactly the same as last month. Does that mean your softener isn’t working? Not necessarily.

We suggest a licensed professional service your system if there are any concerns.

Here are a few things you can check on your own…

Common Reasons Salt Isn’t Going Down

1. Salt Bridge

  • A hard crust forms on top, making it look full while the water underneath isn’t touching new salt.

  • Common in Houston’s humid climate or when tanks are overfilled.

2. Salt Mushing

  • Instead of dissolving, salt forms a sludge at the bottom of the tank.

  • Often caused by lower-quality salt.

3. Low Water Use

  • If your family’s been away or usage is low, regeneration may not have occurred.

4. Mechanical Issues

  • A stuck float or valve problem can prevent proper brine draw.

What to Do

  • Tap gently with a broom handle—if you feel hollow underneath, break the bridge.

  • Upgrade to high-purity evaporated pellets to reduce bridging and mushing.

  • Call for professional service if the tank is unusually wet, dry, or full despite normal use.

Why Work with Environmental ProTech

We’ve been fixing Houston softeners for decades. Our team not only solves the problem but sets your system up to run efficiently for years.

What customers are saying…

PS. We have over 30 years experience in bringing clean water to the Houston Homeowners. Our reviews speak for themselves! Contact us at 281-495-4420 to schedule your maintenance call.

Mindy Kersey
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Why is the salt not going down on my water softener?